You may have noticed a test result appear in your NHS app referring to segmentation. Segmentation is a method of categorising patients based on their specific health needs. It will help the practice in future to support and personalise patients' health and well-being in an appropriate way. 

It is not an actual new 'result' but this information has recently been added to our patients' records and hence may appear in the results section of your online account.  

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Feedback

The NHS Friends and Family Test (FFT) is a way of gathering your feedback, so we can continually review our service. Your feedback will help us learn more about what you think of your experience – what you like and what you think we could improve. Ultimately, you’re helping us to make changes that will ensure we can offer the best possible care.

We are aware that things can go wrong resulting in an unsatisfied experience.We are aware that things can go wrong resulting in an unsatisfied experience. Please check our complaint policy here.